Requirements for a Return
Return items must be in new condition
Return items must include all original packing and contents including accessories
Return items must be unused/unworn
Return must be received within 15 days of delivery date*
No returns will be accepted on items made from 14k Gold or Sterling Silver, Custom or Personalized items.
*Please Note: A 25% restocking fee is charged for items returned outside of the fifteen (15) day return window.
How do I return an item?
Email us at sales : firstname.lastname@example.org
anytime with the following information:
Item to return
Why item is being returned
We will get back to you within 24 - 48 Business Hours. We are closed on Saturday & Sunday, as well as ALL major HOLIDAYS.
How will OUFER resolve my return?
We process store credits for the cost of the item with no exceptions. Because of nature or our product, Refunds are not an option.
Once customer service receives your complete information and confirms that all return requirements for your order have been met you will receive authorization for your return.
Print the authorized return and include it in your return packaging. Please send your return items and return authorization form to the address provided within fifteen (15) days of your original purchase date.
I sent my return! How soon will it be processed?
When we receive your return it will take 3 to 5 days to process. When processing is complete you will receive an email that confirms your return authorization and we will process your store credit for the return.
OUFER Return Policy regarding Defective or Incorrect Items
If you received a broken or defective item, please email Customer Service at email@example.com
Return Policy on Custom and Personalized Items